Cancellation Policy

• Cancellations made more than 30 days before the check-in date are eligible for a full refund of the accommodation fee, excluding transaction fees.
• Cancellations made 14–30 days before the check-in date are eligible for a 50% refund of the accommodation fee, excluding transaction fees.
• Cancellations made 7–13 days before the check-in date are non-refundable.

For refund requests, please contact our Reservation Team

In the event of force majeure or extreme circumstances, we will do our best to accommodate date changes or last-minute cancellations. This includes immediate family bereavement, natural disasters, severe illness, or immigration/visa issues.

Please note that rescheduling or refunds are not available for changes in personal travel plans or flight delays/cancellations.

Villa-specific cancellation policies

Please note that some villas have different cancellation policies. We recommend checking with our Reservation Team to confirm the applicable cancellation policy for your villa before making a booking.

• Villa Veni Vidi Vici Ubud, Villa Ubud Escape, Villa Dallas Ubud, and 12BR Myosotis & VVV: Cancellations made at least 60 days before the check-in date are eligible for a full refund of the accommodation fee, excluding transaction fees. Cancellations made less than 60 days before check-in are non-refundable.
• Villa So’ Cocoon Ubud: Cancellations made at least 14 days before the check-in date are eligible for a full refund of the accommodation fee, excluding transaction fees. Cancellations made less than 14 days before check-in are non-refundable.